Leeds, West Yorkshire, UK: LF&E Refrigerated Transport, which runs a fleet of 40 refrigerated vans that handle guaranteed and timed pharmaceutical, medical, healthcare and food products, is using Paragon’s transport planning software to meet strict delivery requirements.
“We need to deliver right first time, every time. It is therefore important that we use the best tools available to fulfil the requirements of our customers,” Jason Buckley
LF&E has been providing its temperature-controlled delivery services for the past eight years on behalf of pharmaceutical and healthcare companies and the NHS. The company provides nationwide deliveries from its head office in Leeds, West Yorkshire, with a presence in Northern England, Scotland and Northern Ireland.
LF&E will use the Paragon system to enhance its planning capabilities: with many orders involving time-sensitive and costly consignments, it is essential that the company can continue to achieve a high level of delivery success, typically within two-hour windows. The company will use the transport planning software to create accurate plans on a daily basis, as well as support effective communications via email and text message to avoid failed deliveries and any subsequent redelivery costs.
The Paragon Single Depot software will also enable LF&E to demonstrate its expertise and best practice as part of its ongoing business development strategy. It will allow the company to provide business intelligence to prospective customers through the analysis and modelling of delivery requirements, while creating competitive costings based on achievable transport plans. LF&E is also looking to integrate the Paragon software with its vehicle tracking system to monitor the performance of vehicles and provide up-to-date arrival notifications to the end customer.
LF&E Refrigerated Transport managing director Jason Buckley says: “The nature of our business is incredibly demanding and time-sensitive, so quality of service is key to everything we do.”
“We need to deliver right first time, every time. It is therefore important that we use the best tools available to fulfil the requirements of our customers.”